FAQs

LoboCard FAQ

The LoboCard is the official UNM ID card carried by students, staff, faculty, and other for access to university services, secured buildings and more.  Click for more information.

LoboCash is a prepaid spending account with a balance that declines each time you use it (by swiping your LoboCard) to make purchases both on campus and off campus at participating LoboCash locations

The LoboCard gives access to university services such as libraries, gym facilities, and printing in some computer labs in addition to dining facilities, events, and more.  Click for a full list of venues.

Everyone's first LoboCard is free. Current fees are listed in the LoboCard Pricing block located in the sidebar of the homepage.

LoboCash is useful for the bookstores, convenience stores, dining establishments, and vending machines on campus. Click here for a list of places that accept LoboCash

You can deactivate your LoboCash account online 24/7 (you'll need to create a log-in -- click on "I'm new here" just under the UNM ID # field), or email lobocard@unm.edu.  Click for more information

When cards are returned to the LoboCard Office in the SUB you will be notified by email at your .unm.edu address.  However many other locations on campus, such as University Police or the SUB welcome desk, have their own lost and found collections, and may email you if they receive it. 

LoboCards can stop working for a variety of reasons.  To determine the cause and repair the problem, bring the card to the LoboCard Office for assistance. 

Bring a government-issued photo identification, your UNM ID number, and a replacement fee to the LoboCard Office.  Click for more information on replacing lost/stolen LoboCards or replacing damaged LoboCards.

You may pay for a replacement LoboCard with cash, check, any major credit card, and LoboCash. 

We cannot charge a replacement card to your bursar's account.

The LoboCard Office is located on the first level of the Student Union Building (SUB - building 60 on the campus map), near the Zimmerman entrance, beside the Nusenda Federal Credit Union. Regular office hours are Monday - Friday, 8:00 am - 4:45 pm, excluding UNM holidays.

*Check announcements on our homepage for information regarding current limited operations in response to COVID-19.

You can make a deposit online, by mail, or in person at the LoboCard Office or either of the UNM bookstores.  Click here for more information.

  • LoboCash is a discretionary spending account which can be used in most retail situations on campus, including (but not limited to) venues at the SUB, copies at the library, some vending machines and the UNM bookstores
  • Dining Dollars are a dollar-for-dollar tender that are included in the overall purchase of a meal plan.  They can only be used to make purchases from on campus food vendors or the convenience stores on campus.
  • Meal Plans are meal swipes and dining dollars purchased in packages that allow access to all on campus dining facilities including La Posada Dining Hall. Meal plans are available for students, faculty, and staff.
    *Meal Plans are required of freshmen living on campus. Freshmen resident meal plan options may be viewed at food.unm.edu.
  • Student Accounts are managed by the Bursar's Office and are used to charge tuition and fees, housing and meal plan expenses, parking permits and various other fees.  Financial aid, scholarships, and other payments are credited toward this account.  Your LoboCard may be required to access your student account information.

No.  Although your student account is accessible, in some circumstances, through your LoboCard, it is not linked to LoboCash.  No mechanism exists which would allow a LoboCash balance to pay for tuition or other fees on your student account. 

Not directly.  Your Student Account is not linked to LoboCash.  Once your funds are released to you, you may deposit money into your LoboCash account.  

If you have a valid reason for requesting a refund, such as graduation, withdrawal, or termination of employment, you can get a refund of the LoboCash that remains in your account.  Complete and submit the online request form, or come to the LoboCard Office.  If approved, your refund will be processed through the Cashier's Office, and you will be issued a refund (after any balance on your Bursar's account is settled).  See the Terms and Conditions for more information. 

No. Payment of a replacement fee constitutes authorization for the de-activation and deletion of the missing LoboCard record from the carding system. Once it is deleted the card can never be re-activated.

No. The card is valid upon admission to UNM; it is issued once and is active upon a student's enrollment in the current semester. The Lobo Card remains valid until the expiration date printed on the front of the card and it activates and deactivates automatically according to the student's enrollment status.  An expired card may be renewed free of charge if returned to the LoboCard Office at the time of renewal. 

Yes, effective July 1, 2012, stolen cards will no longer be replaced free of charge. Please click here to see current fees

Yes, however a $10 name change fee will apply.  A few days after a name change is submitted to the correct office (Records & Registration for students; HR for staff; Faculty Contracts for faculty), your record in the carding system will be updated (log into the UNM portal.  If your name has changed there, it's changed in the carding system).  The original LoboCard must be surrendered to the LoboCard office or standard replacement fees will apply. 

Yes, due to Main Campus security updates through access control, a Main Campus LoboCard is required if access to Main Campus buildings is necessary. The LoboCard uses dual technology that has required HSC badge holders to be issued a second ID card for Main Campus use. 

LoboCard Pricing

Initial LoboCard
FREE
Lost/Stolen Card
$30
Damaged Card
*Current card must be turned in.
$10*
Name Changes
*Current card must be turned in.
$10*